Download and install the latest imageCLASS MF driver from the Canon USA Support website, (including both the Printer driver and ScanGear scan driver).Select the MF Drivers that you want to uninstall, and click. Log on to the computer with an administrator account.Ĭ. Uninstall the Canon MF Drivers from the Control Panel > Programs and Features.Ī.How To Install Latest imageCLASS MF Driver Solution for USB Scanning ** NOTE: Latest driver not required for scan fix on these, install the Patch. * NOTE: If you are using USB scanning, be aware that it may cease functioning after any future upgrade to Windows. Install latest imageCLASS MF driver from /support Windows 8, 8.1 and 10 Scanning Solution Matrix Important: Please refer to both the Windows 8, 8.1 & 10 Scanning Solution Matrix as well as the instructions that follow for “How to Install Latest imageCLASS MF Driver Solution for USB Scanning” / “How to Install Patch Solution for Network Scanning or USB Scanning” before proceeding. You can click on any blue text hyperlink to bring you directly to our Canon Support webpage. If you are scanning via the network, then the solution is to install the Patch. For example, if you are using the MF515dw and have trouble scanning via USB, then the solution is to install the latest MF Driver from /support. If you are NOT able to scan over a network or with a USB connection, please follow our Windows 8, 8.1 & 10 Scanning Solution Matrix below to find Canon’s recommended steps for your imageCLASS model and your connection type.īegin by finding your imageCLASS model in the first column and then choose your connection type (Network or USB) and there you will see Canon’s recommendation on which file to download. This patch is a more comprehensive update to a prior version that is intended to address an issue that prevents both scanning over a network or with a USB connection after performing a Windows update. released an updated imageCLASS 32-bit & 64-bit Patch for Network Scan & USB Scan for Windows 8, 8.1 and 10. Since the update to Windows 8, 8.1 or 10, we have discovered many of our customers have been experiencing troubles scanning with some of our imageCLASS models whether connected via the network or USB after performing a Windows update. We offer our sincerest apologies to any customer who may be inconvenienced. We strive to deliver industry leading service and support, and we value the trust our customers have placed in us.

This notice is to inform our customers of the situation described below along with Canon’s support actions. Service Notice: Windows Scanning for imageCLASS

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